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Pre-Service Checklist

Reduce service costs by reviewing this checklist of issues.

Before calling your York® Dealer for service, take a moment to make sure you're prepared for the appointment. Here are a few things to do in preparation for your service appointment:

Review the troubleshooting guide and be prepared to explain the issues that you're experiencing.

  • Check your air filter. A dirty air filter is a common cause of problems.
  • Write down the model numbers of all your York® products.
  • Know how long ago your problem began.
  • Make sure the system is accessible – remove anything blocking your products.
  • Keep pets in a separate room so they don't get overly excited.
  • Arrange for an adult (18 or over) to be home to allow entry to your home.
  • Provide a phone number to receive a call from the technicians to confirm the service visit.
  • If you rent your home, get your landlord's permission to have your system serviced.
  • If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.
Quality that's built right, feels right
See why dedicated York® people,
who build quality products for famous structures like the Empire State Building, build quality comfort systems for your home.
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Feel the assurance of 100% satisfaction brought to you by select York® Dealers who have qualified to become a York® Certified Comfort Expert™– the best in the business.

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