Pre-service Checklist

Preparing for a service call ahead of time can help you save costs and communicate with your contractor more effectively.

What to Check Before You Call

Before calling your YORK® Contractor for service, take a moment to make sure you're prepared for the appointment. Here are a few things you can do to prepare for your service appointment.

Gather information:
  • Write down the model numbers of all your YORK® products.
  • Know how long ago your problem began.
  • Provide a phone number for technicians to confirm the service visit.
Address the basics:
  • Make sure the system is accessible – remove anything blocking your products.
  • Keep pets in a separate room so they don't get in the way or become overly excited.
  • Arrange for an adult (18 or over) to be home to allow entry to your home.
  • If you rent your home, get your landlord's permission to have your system serviced.
Also check:
  • Your air filter. A dirty air filter is a common cause of problems.
  • If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.
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