Working With an HVAC Dealer
Tips for Working With an HVAC Dealer
Choosing an HVAC Dealer
If you want any HVAC work done right the first time, you need to put in the research to find an experienced technician. If you aren't confident with the first dealer you've found, don't hesitate to get a second opinion on repairs you may have.
Ask any potential dealer these questions:
- Do you work with YORK® equipment on a regular basis?
- Do you have experienced technicians?
- How long have you been in business?
- Do you have positive customer reviews?
Preparing for a Service Appointment
It's important to do some homework before an HVAC service appointment to make sure it goes as smoothly as quickly as possible. Start by gathering HVAC products model numbers and any notes you have about the problem and when it began.
Next, make sure your equipment is easily accessible, that pets are kept in a separate room and someone 18 or older can let the technician in the house. It's also helpful to change a dirty air filter before they arrive as that can cause problems. Additionally, if you find that your heat pump or air conditioner is frozen, shut it off and let it thaw before your technician arrives.
Questions You May be Asked
Before your service visit, it'll be helpful to think about questions your dealer or technician may ask you about the HVAC products in your home.
Be prepared to answer these questions:
- What home comfort product(s) does your home already use?
- Are you satisfied with how comfortable your home is throughout the year?
- How long do you intend to stay in your home?
- Do you have any indoor air quality issues, such as dust, asthma, allergies, etc.?
- Are you interested in investing in energy-efficient equipment to save energy in the long term?
- How much time do you spend away from home?
Working With YORK® HVAC Dealers
HVAC equipment is only as good as the install. Meaning, if the proper equipment isn't installed correctly, you won't get the desired outcome you're after. When you choose a YORK® contractor, you can feel confident that your equipment and installation will be exemplary.
Advantages of working with a YORK® HVAC dealer:
- YORK® Certified Comfort Expert Contractors employ NATE-certified technicians – an industry-recognized, third-party designation of excellence.
- Our specialized contractors also have a Certified Comfort Expert badge, a designation that indicates you're working with contractors who participate in ongoing training, install only premium-quality equipment and have a proven track record of success and customer satisfaction.
- When you work with a YORK® contractor, your installation is backed with a 100% Satisfaction Money Back Guarantee. That means on installation work, YORK® will address any material or workmanship issues, or we will remove the installed equipment and refund your money.